Inbound sales and service representative

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Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company's expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.


Job Description

As an Inbound Sales & Service Representative, you are responsible for handling incoming pre- and post-reservations inquiries for Royal Caribbean International by phone calls or emails plus a range or Back Office activities. As a Sales & Customer Service Representative, you will be working in different shifts and will be responsible for handling pre- and post-reservations inquiries. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. Most of the time you are the first point of contact for customers calling with our contact center. You provide service to our guests and/or Travel Partners and try to exceed their expectations during each call.


Job Requirements

DO YOU HAVE WHAT IT TAKES?
For this job, we need multilingual people who are looking for a job for a minimum of 6 months.

• You have a very good command of the Norwegian, Swedish or Danish language (multiple languages desired near native, written and spoken);

• You are also fluent in English, Dutch is not required;

• You are able to work between 24 and 40 hours a week;

• You can relate to customers and you can use key sales techniques to realize sales results;

• You have excellent commercial and communicative skills;

• Providing a high level of customer service;

• Computer skills: Microsoft Office Suite and typing 25 words a minute;

• For this vacancy you need a work permit and/or VISA Status for a minimum of one year;

Preferably you have experience in working at a call center and/or in a travel related industry. Especially experience at a customer service/ sales department or back office environment of a travel agency, tour operator or airline would be a great advantage.


Salary and Benefits

We offer an informal and friendly work environment in Almere (a city very close to Amsterdam) and in addition we offer the following:

• € 13,- per hour (gross)

• Travel expenses will be reimbursed where leaving 10 km or more away from the office

• Flexibility: 8 paid hour's daily working shift plus 1 hour breaks from Monday till Friday. Note: during the months of January, February (and March) Saturdays will be also a working day)

To prepare you for the job we will offer an extensive paid training which will take place from Monday to Friday during office hours for 3 weeks. Due to training and coaching is fulltime availability during the first 6 weeks required.


Contact Us

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